Unlimited Access Pass Support Page

New Members | Password Problems | Video Help | Cancellations |

Are you a current member and have trouble logging in? Please read this quick FAQ.

1: Wait 5 Minutes
It may take up to 5 minutes for your username and password to become active due to the large member base and amount of videos and pictures our sites have. After 5 minutes if you still cannot login with your new username and password please email us at: support@unlimitedaccesspass.com. Please include your username, password, and Subscription ID (if you have it).

2: Username and Password are CaSe sEnSiTiVe
Our sites require a case sensitive username and password entry. This means you need to type everything in exactly as you did when you signed up.

3: Forget Your Username or Password?
If you forgot your username or password you can retrieve it by clicking here if you were charged by Paycom. Or clicking here if you were charged by CCBill. If you don't remember which company billed your credit card, or you cannot find the email confirmation, or you cannot still login with your username and password you can email us at: support@unlimitedpass.com

4: Don't Have an Unlimited Access Pass?
Get your membership now! U.A.P. includes custom videos and photos that you won't see anywhere else along with free live chat, online personals, featured sets, and 15 minute updates! Click here!

[ Password Problems ]

Due to password sharing and abuse our sites will automatically detect usernames and passwords being used on multiple IP addresses and put a hold on them. Sharing and trading passwords is not allowed.

We understand that sometimes legitimate users have a hold placed on their account because some ISPs (mainly AOL) will change your IP address frequently during your online experience.

If your username and password have a hold put on it then please contact support@unlimitedaccesspass.com so we can look into your problem and resolve it quickly.

[ Video Help ]

If you're having problems viewing videos, we recommend you install the latest Windows Media Player. If that doesn't work then you should install the DivX codecs next. Instructions are listed below.

For Mpeg and WMV videos
All the videos that are encoded as WMV files will play in Windows Media Player. You can download Windows Media Player for the following Operating Systems:

PC Users - For Windows XP click here for Windows Media Player 10
PC Users - For Windows 98, SE, and 2000 click here for Windows Media Player 9
MAC Users - For Mac OS X click here for Windows Media Player 9
MAC Users - For Mac OS 8.1 and higher click here for Windows Media Player 7.1
[Problems? Visit the Windows Media Player page here]

XviD Codec - Windows / PC
If you've installed Windows Media Player and still cannot view videos please download the latest XviD Codec which should enable you to view all types of videos.

PC Users - Click here for the XviD Codec version 1.1.0 for Windows
[Problems? Visit the external XviD codec page directly here]

XviD Codec - Mac Users
The XviD codec isn't yet available for the Mac, so to play XviD videos on your Mac you first need to install QuickTime and the DivX codec. Then you need to download and install the delegate component available for your Mac OS version:

Mac OS X - XviD codec for Mac OS X (5KB)
Mac OS 8/9 - XviD codec for Mac OS 8/9 (3KB)
[Problems? Visit the external XviD codec page directly here]

The .sit file contains a QuickTime component, which delegates the playback of XviD videos to the DivX codec installed on your system. To install the XviD delegate component on Mac OS X, put the XVIDDelegate.component file in the /Library/QuickTime folder and then reboot. If you're using Mac OS 8/9, put the XVIDDelegatePPC file in the QuickTime Extensions folder in the Macintosh System's Extension folder and then reboot.

Alternative Video Player
All AVI videos are encoded with Divx to reduce the file size as much as possible. The videos should play in your Windows Media Player however if you are still having problem please download the latest free Divx Player and Divx Codec.

PC Users - For Windows DivX player click here
Mac Users - For Mac DivX player click here

[ How do I cancel my account? ]

We encourage you to stay and enjoy your membership! We're sad to see you go yet we understand that sometimes you must move on.

To cancel you'll need two (2) of the following you used when you joined:
E-mail, Credit Card #, Subscription ID.

If you were billed through Paycom then please click here to proceed
If you were billed through CCBill then please click here to proceed
If you were billed through WTS (check account) then please click here to proceed

If you are having problems remembering the two (2) options needed to cancel, on each cancel page towards the bottom you'll see a form you can fill out so that Paycom, CCBill, or WTS can assist you in recovering this information.